Knowledge Base
Support
SupportSales
SalesPro Dealer Sales
Pro Dealer SalesReturns
Returns
Recent Articles
First Alert SC5 Interconnect Compatibility (Wireless and Hardwired)
Smart Wi-Fi Interconnect You can Interconnect your Battery Powered SC5 (Model SMCO600NV) and Hardwired SC5 (Model SMCO600NV-AC) via a 2.4Ghz Wireless communication protocol to each other and to Nest Protect Alarms with the use of the First Alert by ...Action required: Important security update for Paxton10 Multi-site systems
To maintain security and connectivity, you need to update any Paxton10 Multi-site systems to version v4.7 SR8 or higher by Friday, December 12th. Please also enable the following url on your firewall: broker2.paxtoncloud.com using port 8883. Without ...How to Hard Reset Reolink Cameras (All Models)
In this article are the instructions on how to hard reset Reolink Cameras/NVRs and Reolink home hubs. You could find the corresponding hard reset method based on your device model. The below articles show you how to reset different types of Reolink ...Understanding First Alert Smart Interconnect
Smoke and CO alarms produce different types of signals to trigger an alert. Smoke alarms and heat alarms send a constant 9VDC signal on the interconnect wire, while CO alarms send a pulsing 9VDC signal. Smart Interconnect is a feature that allows the ...Important security update for Paxton10 Multi-site systems
To maintain security and connectivity, you need to update any Paxton10 Multi-site systems to version v4.7 SR8 or higher by Friday, December 12th, 2025. Please also enable the following URL on your firewall: broker2.paxtoncloud.com using port 8883. ...
Popular Articles
What Does The Yellow Trouble Light On My DSC Keypad Mean and How Can I Stop The Beeping?
What Does The Yellow Trouble Light On My DSC Keypad Mean? The yellow trouble light indicates a system problem of some sort. To find out the cause of the trouble light, press *2 on your keypad. On a LCD keypad: 1 is a system problem, press 1 again ...Quick Guide For Programming DSC Powerseries Alarms
Quick Guide To Programming DSC Powerseries Alarm Panels The following guide outlines the basic programming required when installing a DSC Powerseries Alarm System. This is a very short version designed to get most alarms up and running quickly. For ...DSC Alarm Without Telephone Connection
If you will not be connecting your DSC alarm system to a telephone line, you need to ensure that it understands this, since by default it expects a phone condition and will give a trouble warning if the panel is not connected to a working phone line. ...Factory Reset DSC PC1616 / PC1832 / PC1864
If you have lost or forgotten your installer code for Powerseries (PC1616/PC1832/PC1864) and need to make changes to the system programming you will need to factory reset the panel which will remove/reset ALL programming and should also reset the ...Yale lock is locking backwards
The Yale Real Living lock will automatically determine whether it will function as a right or left-handed lock. (The "hand" or "handing" of the lock, is determined by the side of the entry door that the hinges are on when standing outside the door). ...