Aeotec / Aeon Labs Support

Aeotec / Aeon Labs Support

Aeon Labs / Aeotec maintain a support site including a ticketing system for technical help, and a knowledgebase, found here:

https://aeotec.freshdesk.com

 

 

    • Related Articles

    • Understanding your Aeotec Smart Home Hub's LEDs

      Understanding your Aeotec Smart Home Hub's LEDs Aeotec Smart Home Hub (GP-AEOHUBV3US) LED Colour/Activity Description Red/Green - Alternating Setup Mode/Searching for Connection. ^ Blue - Solid Hub is online but has no internet or server connection. ...
    • Aeotec Smart Home Hub 2/Aeotec Smart Home Hub Firmware (0.60.12) Update

      Aeotec will begin rolling out firmware version 0.60.12 starting on March 25, 2026. The rollout will happen in phases over several weeks, so your hub may not be updated immediately. Once the update is downloaded, your hub will briefly go offline while ...
    • Aeotec Smart Home Hub 2/Aeotec Smart Home Hub Firmware (0.59.8) Update

      Aeotec will begin rolling out firmware version 0.59.8 starting December 8, 2025. The rollout will happen in phases over several weeks, so your hub may not be updated immediately. Once the update is downloaded, your hub will briefly go offline while ...
    • Aeotec SmartThings Smart Home Hub vs Smart Home Hub 2: Comparison Guide

      Aeotec Smart Home Hub (GP-AEOHUBV3US) The Aeotec SmartThings Smart Home Hub integrates a variety of smart devices through the SmartThings ecosystem, supporting Z-Wave, Zigbee 3.0, Wi-Fi, Matter and Thread. It serves as the central hub for managing ...
    • Programming Aeon Labs DSA22 Zwave Fob

      Following is a step by step guide to set up the Zeon Labs DSA22 Zwave Fob as a primary controller to control a Zwave device.  Zwave can have only ONE primary controller for each network.  If there is already another Primary controller (eg. Vera, ...