Insteon Hub Not Working - Red Light - Won't Connect

Insteon Hub Not Working - Red Light - Won't Connect

The Insteon Hub requires a cloud connection Insteon's servers in order to function.  Unfortunately it appears that the Insteon Servers that power the Insteon Hub have gone offline.  Without the cloud connection you are likely seeing a red light on the Insteon Hub and won't be able to update or control Insteon devices.  You can try to contact Insteon support by email at support@insteon.com however we haven't had any communication whatsoever from Insteon, Smarthome or SmartLabs in some time but according to the smart home community it's likely that Insteon may have shut down.  Sadly without the cloud connection the hub won't work and replacing it won't help.

DO NOT FACTORY RESET YOUR HUB - IT MAY NOT BE RECOVERABLE

We've written an article to discuss replacement hub or software options here: Insteon Alternatives - What Now?

    • Related Articles

    • Insteon Warranty

      At time of writing, we haven't had any communication whatsoever from Insteon, Smarthome or SmartLabs in some time but according to the smart home community it's likely that Insteon may have shut down.  The Insteon Hub servers and Insteon Forums have ...

    • Aeotec Smart Home Hub 2/Aeotec Smart Home Hub Firmware (0.59.8) Update

      Aeotec will begin rolling out firmware version 0.59.8 starting December 8, 2025. The rollout will happen in phases over several weeks, so your hub may not be updated immediately. Once the update is downloaded, your hub will briefly go offline while ...

    • Insteon i3 Device Support with Insteon and UDI ISY994 / EISY Hubs

      Insteon is now shipping i3 devices. These i3 devices can be used with other Insteon devices or with smart hubs. The Insteon Hub supports the i3 devices natively. Universal Devices ISY994 hubs are end of life and no new features or devices support are ...

    • Comparing the Insteon Hub to the ISY994 Automation Controller

      The Insteon Hub is a stand alone automation controller for Insteon devices.  It plugs in to the network and a power outlet and then can be controlled locally or over the Internet by an Android or iOS device.  The Hub can be used to set up scenes or ...

    • Aeotec SmartThings Smart Home Hub vs Smart Home Hub 2: Comparison Guide

      Aeotec Smart Home Hub (GP-AEOHUBV3US) The Aeotec SmartThings Smart Home Hub integrates a variety of smart devices through the SmartThings ecosystem, supporting Z-Wave, Zigbee 3.0, Wi-Fi, Matter and Thread. It serves as the central hub for managing ...