Kwikset Customer Service Support and Troubleshooting
We are here to help you, and in the case of Kwikset products the manufacturer requires that any defective repair or replacement and troubleshooting *MUST* go through through Kwikset before a return authorization can be granted from your place of purchase. If you feel your product is defective you are welcome to contact Kwikset directly to get a case# and then provide us with that case# when you request a warranty replacement or service.
Most support issues tend to be related to trouble pairing with Zwave or 'handing'. In the case of pairing to your controller, in most cases you must have the lock within 1 meter of the controller to successfully pair, and then you may move it back to it's intended location. Then do a 'network heal' so the controller can map out Zwave device location.
In the case of 'handing' this is a process of making sure the lock knows if it needs to open left or right handed, and the quick guide discusses the steps.
Call: 1-800-327-LOCK (5625)
Support Hours: Monday-Friday
Closed Sundays and Major Holidays
Manufacturer Support Phone Numbers and Web Support
Here we have a prepared list of many of our vendor's direct telephone, web and email support contact information to provide easier access for you. We at Aartech do our best to provide first level support for the products we sell, it is always a good ...
Troubleshooting Zwave Lock Installation
Zwave locks are one of the most finicky Zwave devices to enroll in to an automation system because they use Zwave security transmission and initially create a large amount of 'data' back and forth while the lock is being enrolled. Here are some ...
Troubleshooting Lutron Bridge Connection
If you're experiencing difficulty installing and connecting your Lutron Caseta bridge, please double check these steps: https://support.lutron.com/us/en/product/casetawireless/article/bridge-connection/Smart-Bridge-Set-up-Troubleshooting Contents of ...
Yale Real Living / Assa Abloy Customer/Technical Support
For Yale (Assa Abloy) Customer Support & Technical Support Download the Assa Abloy Customer Support App - Or visit Yale support online: https://www.yalehome.com/en/contact-us/ or call 1-800-801-9473
EZCloud Service agreement
Please see the attached file for a copy of the Uniview EZ Cloud Service agreement. 2022-08-04