New Qolsys IQ4 Panel Won't Boot - Battery Issue - Troubleshooting

New Qolsys IQ4 Panel Won't Boot - Battery Issue - Troubleshooting

Qolsys has identified a batch(es) of IQ4 panels that may have discharged or severely discharged, or bad batteries.  If the new IQ4 panel won't boot initially please see the attached technical service bulletin on troubleshooting steps.

FIRST TRY:
  1. Check that the battery cable is properly inserted into the connector. 
  2. Insert the charging adaptor into the appropriate connector. 
  3. The LEDs should begin to flash red, indicating the panel is charging. The LEDs may remain flashing for up to 30 mins while the panel charges. The panel will boot once it receives sufficient charge.
THEN TRY:
  1. Unplug the battery and re-connect it
  2. Re-insert and then remove the charging adaptor 2-3 times, waiting 5 seconds between attempts, until the LED’s start to flash as described in Step 3 below.
  3. The LEDs will begin flashing red indicating the panel is receiving charge. The LEDs may remain flashing for up to 30 mins while the panel charges. The panel will fully boot once it receives sufficient charge.

If neither works and you purchased the panel from Aartech Canada, please open a support/returns ticket.

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