Ensure the latest Entry firmware is running on site and nothing below v2.17

IMPORTANT:

If the panel resides on a different VLAN (Virtual Local Area Network) to that of the hardware it is trying to communicate with, it will not work as we do not support cross VLAN capabilities

Calls In:

Should you receive any calls from installers advising of SIP servers they are using that are not listed here, please advise your supervisor of the SIP server in use so this can be added to the KB. It is vital when gathering this information that you identify if the server is cloud based or LAN based and must include any model numbers, version numbers and software versions in use.

SIP Servers:

• 3CX - http://www.3cx.com
  
• VoIPtalk - http://www.voiptalk.org/products/index.html
  
• Sipgate - German SIP Cloud provider may not be available in the UK - http://www.sipgate.de
  
• Iptet - http://www.iptel.org/service
  
• VoipTiger - http://www.voiptiger.com/
  
• OpenServ DM - Physical SIP server - Samsung software v4.7
  
• Avaya - Physical SIP server - Avaya IP Office 500 V2 software v8.1.69
  
• DrayTek Vigor IPPBX 2820n - SIP Server/Router PBX System - http://www.draytek.co.uk/support
  
• AsteriskNow PBX - http://www.asterisk.org
  
• Alcatel OmniPCX Office - Software version ALZGB920/052.001 - http://enterprise.alcatel-lucent.com/?product=OmniPCXOfficeRichCommunicationEdition&page=overview
  
• Fortinet - FortiVoice PBX v7.31 14b - http://www.fortivoice.com/support/index.html
  
• Samsung OfficeServ 7400 - S/W 13.04.08 v4.70
  
• Siemens/Unify - Openscape Office MX v3
  
• Cisco Call Manager - from v2.13
  
• Broadsoft SIP Server - from v2.13
  
• Mitel 3300 SIP Server - from v2.14 - Introduced RFC2833
  
• Panasonic NS700 SIP Server - from v2.14
  
• Shoretel - from v2.14 (Hunt groups not supported)
  
• Star2Star Hybrid CCM V2.5 tested in V2.18. http://www.star2star.com
  

SIP Soft Console (PC Clients):

• Linphone - http://www.linphone.org/
  
• X-Lite - http://www.counterpath.com/x-lite.html
  
• Bria - http://www.counterpath.com/bria.html
  
• Jitsi - https://jitsi.org/Main/Download
  
• 3CX Phone manager - Audio Only - http://www.3cx.com/3CXPhone/Windows/
  
• SJ-Phone 1.65 - Audio Only 
  
• ZoiPer - http://www.zoiper.com/en
  

SIP Hardware:

• Grandstream - GXP1400/1405 - Audio Only
  
• Grandstream - DP715 - Audio Only
  
• Grandstream - GXP1200 - Audio Only
  
• Grandstream - GXV3175 - Audio & Video
  
• Grandstream - GXV3140 - Audio & Video
  
• Grandstream- UCM6102 -Audio 
  
• Avaya - 1608 & 1603 - Audio Only
  
• Samsung - SMT - i5343 -  Default firmware v1- Audio Only (firmware can be updated to v2 to allow Video)
  
• FortiVoice - Fortivoice 350i/550i - Audio Only
  
• DECT Phones connected to Spectralink 300 (KIRK Wireless Server) DECT Server - Audio Only
  
• Siemens - Openstage 60 - Audio Only
  
• Polycom phonesmodels tested for audio only in V2.18.
  VVX410 (Firmware v.5.4.2D)
  VVX411(Firmware v.5.4.4E)
  VVX500(Firmware v.5.4.2D)
  VVX600(Firmware v.5.4.2D)

SIP Apps:

• Acrobits Softphone - Video working on iphone. Android devices support audio only. 
  
• Bria - Requires in app purchase for video codec - Stopped working at v3.1.1 (causes the panel to reset) previous versions are fine - fixed in v2.14.
  
• Session Chat
  
• Media5-fone - Audio Only
  
• Linphone - Audio Only
  
• NetDial - Audio Only
  
• Join - Requires in app purchase for video codec - Stopped Working in v2.3.0 (call can be answered but Panel keeps ringing) Fixed in v2.14
  
• 3CX - Audio Only
  
• SipDroid - Audio Only
  
• VimPhone Sip Client - Audio Only
  
• CSipSimple - Audio Only
  
• ZoiPer - Requires in app purchase for video codec
  
• Softphone - Audio Only.