Troubleshooting Zwave Lock Installation

Troubleshooting Zwave Lock Installation

Zwave locks are one of the most finicky Zwave devices to enroll in to an automation system because they use Zwave security transmission and initially create a large amount of 'data' back and forth while the lock is being enrolled.  Here are some troubleshooting tips to follow to help ensure a successful enrollment:


a) factory reset the lock before trying to enroll it
b) be sure to have the lock within 1-2 feet of the zwave controller or hub
c) ensure the zwave card inside the lock is firmly seated.
d) after enrolling, wait 5 minutes before trying to control or update the lock as it may be working in the background to finish the process
e) If it will not enroll (include), try to exclude it first and then try again to re-include it.  Some hubs will automatically try this but most will not so you must find the manual 'uninclude' or 'exclude' option even though you have never enrolled the lock.  We don't know why but this is needed quite often
f) If some functions work and others don't and you've waited 5 minutes, try to exclude it, re-include it, waiting 5 minutes for each
g) Most locks need to be 'handed' to tell the lock if your door is left or right closing.  Make sure you follow this step from the manual or it either won't work or you'll hear bad noises from the lock as it tries to go the wrong way.
h) Call the manufacturer (Kwikset, Weiser, Yale) for tech support as any defects MUST be diagnosed by them first prior to us taking any action. This rule is in place from the vendor (not Aartech) because 95% of problems are installation errors and can be corrected by the manufacturer support without requiring any return.


If you still can't get it working and have contact the manufacturer, and they have deemed it to be defective, please open a support ticket with us and include the return authorization or case number from the vendor and we will work with you to remedy the problem!


    • Related Articles

    • Econet Zwave Valve EBV105 Installation and Troubleshooting

      The EBV105-UMK is meant to work with standard ball valves in 1/2", 3/4" and 1" sizes.  It has plenty of torque but it's crucial that the valve is free moving and that the motor and mounts are lined up properly.  If you move the water valve by hand ...
    • Error Or Warning Adding ZWave Lock

      When adding a Kwikset, Schlage, Yale or other brand of Zwave lock to the ZWave system, it is best to have it within 2 feet of the ZWave adapter/controller and system and let the software add the module.  When ZWave locks are initially enrolled there ...
    • Add a Weiser lock to a SmartThings Hub

      Steps to add a Weiser lock to a SmartThings Hub: I factory reset the lock by following the manufacturer’s instructions: Remove the battery pack from the lock Press and HOLD the Program button while reinserting the battery pack. Keep holding the ...
    • DSC Neo HS2016 HS2032 HS2064 Manual

      See attached files for DSC Neo Installation manual and reference manual for HS2016 H2032 HS2064 alarm systems.
    • Kwikset Customer Service Support and Troubleshooting

      We are here to help you, and in the case of Kwikset products the manufacturer requires that any defective repair or replacement and troubleshooting *MUST* go through through Kwikset before a return authorization can be granted from your place of ...