Qolsys
EVL4 Universal Monitoring and Control of DSC Neo and Other Security Alarm Systems
Since DSC Powerseries was discontinued and replaced by Neo alarm system panels, we have been asked if the EVL4 card is compatible for self monitoring or pro monitoring through the EyezOn or Connect2Go service and apps. As of writing the EVL4 is not ...
DSC Connect Alarm App
Regarding the availability of the Connect alarm app in Canada. It seems that while the app is downloadable in Canada, it's not yet fully ready for Canadian use, and there's uncertainty about when it will become available to Canadians. However, it's ...
Adding Wireless to the E27 and When to Use the Bus Versions of the Wireless Cards
The AERF3 or AERF9 add wireless to the Elk Alarm Engine E27 panel. These wireless cards are available as bare cards that connect to the panel. Or as a bundle with a bus adapter. The Elk E27 Alarm Engine main panel can accept one RF Receiver directly, ...
NDAA Compliant Security Cameras and NVRs
NDAA as it refers to security cameras, NVRs and telecommunication equipment refers to the American National Defense Authorization Act law that was passed for the 2019 budget to block only United States federal government organizations like the ...
If I replace my smoke detector do I need to replace the bracket and wires?
In most cases, the mounting bracket and wires used to connect a smoke detector to the ceiling and power, are proprietary to the brand or model so you'll need to replace the mounting bracket and the wire harness (plug). The good news is that both are ...
Reset Hikvision Password
If you are the owner of a Hikvision DVR or NVR and forgot your password, you will need to have your password reset, you can use this form for Canadian customers: https://www.hikvision.com/ca-en/support/password-reset/ You will also need to have ...
SmartThings Offline or Online Cloud and App Status
The heart of SmartThings is their cloud service that powers the iOS and Android apps, device control, adding devices, device integrations, handlers, voice assistant integration and more. The SmartThings cloud service has been incredibly robust and ...
Wiring RC840T-120 Relay
The Aube / Honeywell RC840T-120 relay provides two functions: Provide 24VAC power on the C and W terminals to power a low voltage thermosat Switch the 120V circuit when triggered by the low voltage R & W terminals Take care to ensure you are not ...
Hikvision Canada Security Notification Sept 2021 Vulnerability
Hikvision has released information about a vulnerability found in many of their IP cameras, NVRs and IP camera kits. This is a "command injection vulnerability" in the built-in web server of these products. An attacker with access to the web ...
Hikvision HikConnect Error Code 260015
This error is quite rare and could be caused by a number of issues including insufficient Internet bandwidth at the NVR location, on the streaming device (eg phone), issues with traffic shaping or firewall configuration, as well as internal network ...
Manufacturer Support Phone Numbers and Web Support
Here we have a prepared list of many of our vendor's direct telephone, web and email support contact information to provide easier access for you. We at Aartech do our best to provide first level support for the products we sell, it is always a good ...
Elk Webinar Product Information & Training Sessions
Elk has recorded hours of webinar training sessions and instructional videos that cover hardware, product information, integration and programming. You can visit their Youtube channel: Elk Webinar Recordings.
Aeotec / Aeon Labs Support
Aeon Labs / Aeotec maintain a support site including a ticketing system for technical help, and a knowledgebase, found here: https://aeotec.freshdesk.com
Aeotec ZW100 Temperature Reporting
By default, ZW100 reports in F and the automation controller will convert to C if necessary.
Programming Aeon Labs DSA22 Zwave Fob
Following is a step by step guide to set up the Zeon Labs DSA22 Zwave Fob as a primary controller to control a Zwave device. Zwave can have only ONE primary controller for each network. If there is already another Primary controller (eg. Vera, ...