Spot Protect SMS/MMS Credits

Spot Protect SMS/MMS Credits

Some wireless carriers (including AT&T, T-Mobile, Verizon, and others) operate with a filter that uses the SORBS list. The filter affects services that use email-to-SMS gateways (the free External Delivery uses your carrier’s email-to-SMS gateways). As a result, the free SMS messages sent to these carrier users can experience delays or not be delivered.

So it seems like AT&T's spam filter may be causing issues with receiving SMS alerts from the Spot Protect service provided by Monnit. According to the article provided, the spam filter may prevent these messages from being late or not delivered at all. Alternatively, as mentioned earlier, Monnit offers a direct delivery service that bypasses the reliance on external providers like AT&T. This direct delivery service can be implemented by toggling from external delivery to direct delivery. However, please keep in mind that purchasing notification credits would be required for this service.

If You Encounter Delays or Undelivered SMS with External Delivery - Monnit Knowledge Base

To address this issue, you have a few options:

  1. Contact AT&T: Reach out to AT&T to inquire about their spam filter settings and see if there's a way to whitelist the Spot Protect service to ensure that messages are delivered reliably.

  2. Use Direct Delivery Service: As mentioned in the article, you have the option to use a direct delivery service by purchasing credits from iMonnit. This bypasses the carrier's SMS infrastructure and ensures that messages are delivered without interference from spam filters.

  3. Consider Alternative Communication Channels: Explore alternative communication channels offered by Monnit or other providers, such as email alerts or push notifications through a mobile app, which may not be affected by carrier spam filters.

  4. Monitor Rule History: Keep an eye on the Rule History in iMonnit to track the status of SMS alerts. If you notice consistent issues with messages not being delivered, it may be worth exploring alternative solutions or reaching out to customer support for further assistance.

By taking these steps, you can hopefully address the issue of SMS alerts not being delivered reliably due to AT&T's spam filter.


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