Spot Protect SMS/MMS Credits
Some wireless carriers (including AT&T, T-Mobile, Verizon, and others) operate with a filter that uses the SORBS list. The filter affects services that use email-to-SMS gateways (the free External Delivery uses your carrier’s email-to-SMS gateways). As a result, the free SMS messages sent to these carrier users can experience delays or not be delivered.
If You Encounter Delays or Undelivered SMS with External Delivery - Monnit Knowledge Base
Contact AT&T: Reach out to AT&T to inquire about their spam filter settings and see if there's a way to whitelist the Spot Protect service to ensure that messages are delivered reliably.
Use Direct Delivery Service: As mentioned in the article, you have the option to use a direct delivery service by purchasing credits from iMonnit. This bypasses the carrier's SMS infrastructure and ensures that messages are delivered without interference from spam filters.
Consider Alternative Communication Channels: Explore alternative communication channels offered by Monnit or other providers, such as email alerts or push notifications through a mobile app, which may not be affected by carrier spam filters.
Monitor Rule History: Keep an eye on the Rule History in iMonnit to track the status of SMS alerts. If you notice consistent issues with messages not being delivered, it may be worth exploring alternative solutions or reaching out to customer support for further assistance.
By taking these steps, you can hopefully address the issue of SMS alerts not being delivered reliably due to AT&T's spam filter.
Related Articles
Uniview Waterproof RJ45 Boot and Installation Instructions for Outdoor Exposed Installations
Uniview outdoor rated IP cameras come with a waterproof "boot" in the box. If the cable connection is exposed rather than enclosed in a sealed junction box or in the wall, this boot must be installed correctly to ensure water cannot infiltrate the ...Connecting 2012JA 4 Wire Smoke Detector
For liability and safety reasons we can't provide advice or direction related to your specific panel or installation, however we can provide some general guidance: Power Input will connect to the power output of the panel, possibly an aux out, that ...Wiring / Connecting 2 Wire and 4 Wire Smoke Detectors to an Alarm System
We are often asked how to connect low voltage smoke detectors to a wired alarm system. First we need to point out that smoke detectors are a life safety product and so it's critical that you read and understand how the connection should work, and ...Email Blocked or Bounced? What to do if you can't email Aartech
If your email is bouncing or blocked when trying to reach our staff, sales or support helpdesk addresses, it's typically one of two issues: Email content or attachment is prohibited or triggering spam filters, or your email domain is flagged for SPAM ...Connect a Siren Strobe or Strike to a Relay and Power Supply
If you need to trigger a siren, strobe, or other device using a relay, you'll need to provide a power supply with enough capacity to run the siren and ensure you have a relay rated with sufficient capacity. The relay may be built into some other ...