Alula Return Policy

Alula Return Policy

Alula product returns require a case ID which is issued by Alula AFTER contacting their technical support department.   As a benefit, once they issue a return authorization this is your golden ticket that ensures a smooth return process. Without this case ID you risk having the product return rejected as no fault found if they cannot reproduce the problem.

Please contact Alula technical support while on-site with the product so they can troubleshoot in the right environment.  If for some reason you cannot reach them while on site you can contact them when the product is back at your shop in a bench testing environment.  Barring this, Aartech may be able to test it at our location or we may need to send it to Alula for testing.

Alula PRO tech support can be reached at 1-888-882-5852    Mon-Fri 7AM to 7PM Central

Note:  Alula only provides technical support to professional installers.  They will not provide end user support.


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